Privacy Policy

This Privacy Policy explains how Urlakuna LLC ("Urlakuna," "we," "us," or "our") collects, uses, and protects information when you visit urlakuna.com, contact us, or use the websites, storefronts, and applications we operate (collectively, the "Services"). Individual Services may provide supplemental privacy notices that describe practices specific to them.

1. Information we collect

• Contact information you provide when you email us or submit a form, such as your name, email address, and the contents of your message.
• Order information when you make a purchase, such as shipping address, items ordered, and order history. Payment card details are handled directly by our third-party payment processors and are not stored on our servers.
• Technical information collected automatically, such as IP address, browser and device type, pages visited, and crash or performance diagnostics from our applications.

2. How we use information

• To respond to inquiries and provide customer support.
• To process, fulfill, and deliver orders.
• To operate, maintain, secure, and improve the Services.
• To send transactional messages, such as order confirmations.
• To comply with legal obligations and enforce our terms.

We do not sell your personal information, and we do not share it for cross-context behavioral advertising.

3. How we share information

We share information only with service providers that help us run the Services, such as hosting, payment processing, email delivery, printing, and shipping partners, and only as needed for them to perform those services on our behalf. We may also disclose information when required by law or to protect the rights, property, or safety of Urlakuna LLC, our users, or others.

4. Data retention

We keep personal information only as long as necessary for the purposes described in this policy, including to meet legal, accounting, and tax requirements. Contact messages are typically retained for up to 24 months; order records are retained as required by law.

5. Security

We use reasonable administrative, technical, and physical safeguards, including encryption in transit, to protect personal information. No method of transmission or storage is completely secure, but we work to protect your information and limit access to those who need it.

6. Your rights and choices

Depending on where you live, including under the California Consumer Privacy Act (CCPA), you may have the right to access, correct, or delete your personal information, and to know how it is used. To make a request, email info@urlakuna.com. We will not discriminate against you for exercising these rights.

7. Children's privacy

The Services are not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has provided us information, contact us and we will delete it.

8. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above. Material changes will be posted prominently on this page.

9. Contact us

Urlakuna LLC
San Francisco, CA 94116
info@urlakuna.com